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We typically provide quotes within 24 business hours for standard shipments. For complex or specialised freight requirements, we may need up to 48 hours to ensure we provide you with the most accurate and competitive pricing. You can request a quote through our online form, by email, or by calling our dedicated quotes team.

To provide you with an accurate quote, we need the following information: origin and destination addresses, shipment dimensions (length, width, height), total weight, number of packages or pallets, commodity description, desired service level (economy, standard, express), and any special handling requirements. The more details you can provide, the more accurate your quote will be.

Viking Cargo provides real-time tracking for all shipments. You can track your freight by entering your tracking number on our website, through our customer portal, or by contacting our customer service team. We also offer proactive status updates via email or SMS at key milestones during transit.

For new customers, we typically require payment before shipment. Established customers may qualify for credit terms, usually net 7-14 days. We accept various payment methods including credit card, and electronic funds transfer. For regular shipping needs, we recommend setting up an account with us to streamline the payment process and potentially qualify for volume discounts.