Privacy Policy

Information We Collect

We may collect the following types of information:

Personal Information

Personal information is information that can identify you or is reasonably identifiable. The types of personal information we may collect include:

• Name, address, email address, and telephone number
• Company name and position
• Payment information
• Shipping and delivery details
• Account login credentials
• Communication preferences
• Any other information you provide to us through forms, inquiries, or other interactions

Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• IP address
• Device information
• Referring website
• Pages visited and time spent on our website
• Geographic location
• Other analytics data

How We Collect Information

We collect information through various methods, including:

• Direct interactions: When you fill out forms, create an account, request a quote, subscribe to our newsletter, or communicate with us via email, phone, or other channels.
• Automated technologies: When you visit our website, we may use cookies, web beacons, and similar technologies to collect information about your browsing activities.
• Third parties: We may receive information about you from third parties, such as business partners, service providers, and publicly available sources.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalised content. These technologies may collect information such as your IP address, browser type, operating system, and browsing behavior.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Analytical/performance cookies: Help us understand how visitors interact with our website.
• Functionality cookies: Enable enhanced functionality and personalisation.
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow to deliver more relevant advertisements.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

How We Use Your Information

We may use your information for the following purposes:

• Provide, maintain, and improve our services
• Process and fulfill your requests, orders, and transactions
• Communicate with you about our services, promotions, and events
• Respond to your inquiries, comments, and feedback
• Personalise your experience on our website
• Analyze website usage and trends to enhance user experience
• Develop new products, services, and features
• Prevent fraud, protect our rights, and comply with legal obligations
• For any other purpose with your consent

Disclosure of Your Information

We may share your information with the following parties:

• Service providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business partners: Companies with whom we collaborate to offer joint promotions or services.
• Affiliates: Our parent company, subsidiaries, and other related entities.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
• With your consent: In other cases where we have your explicit consent.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure Sockets Layer (SSL) technology
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations
• Applicable statute of limitations
• Potential disputes or legal claims
• Guidelines from relevant regulatory bodies

When personal information is no longer needed, we securely delete or anonymize it.

International Data Transfers

As a global logistics company, we may transfer your personal information to countries other than the one in which you reside. When we transfer personal information across borders, we take appropriate safeguards to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

These safeguards may include:

• Data transfer agreements incorporating standard contractual clauses
• Adherence to recognised international frameworks for data transfers
• Obtaining your consent for the transfer
• Implementing appropriate security measures

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate personal information.
• Deletion: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing of your personal information.
• Data portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to processing of your personal information in certain circumstances.
• Withdraw consent: The right to withdraw consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Marketing Communications

We may send you marketing communications about our products and services that we believe may be of interest to you. You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Contacting us using the details provided in the "Contact Us" section
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as those about your account or our ongoing business relations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our website prior to the changes becoming effective.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your enquiry within a reasonable timeframe.

Complaints

If you believe that we have breached the Australian Privacy Principles or any other applicable privacy laws, you can lodge a complaint with us by contacting our Privacy Officer using the details above.

We will investigate your complaint and respond to you within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):